Our support team usually responds within 24–48 business hours on working days.

Response time may vary during weekends, holidays, festivals, or high order volume periods.

Please include the following details when contacting us:

• Order ID
• Registered email address or phone number
• Clear description of your issue
• Product images or unboxing video, if applicable

Return or exchange requests must be raised within 48 hours of delivery.

Please share your Order ID, product images, and a clear unboxing video for damaged, defective, or incorrect products.

Please make sure the information you provide is correct so our team can help you faster.

Dhaaga Beats will never ask for sensitive payment details like OTP, card PIN, or full banking passwords.