Refund policy

Return, Exchange & Cancellation – T&C

We want you to love every Dhaaga Beats product. Please read our return, exchange, and cancellation terms carefully before placing your order.

Returns

Returns are accepted only in the following cases:

Damaged products
Incorrect product received
Manufacturing defects

Return requests must be raised within 48 hours of delivery with:

Order ID
Clear unboxing video
Product images showing the issue

Exchanges

Exchange requests are accepted for:

Size issues
Damaged or defective products
Wrong item delivered

Exchange requests must be raised within 48 hours of delivery with:

Order ID
Clear unboxing video
Product images showing the issue

Product Quality Check

All returned or exchanged products are subject to a quality check.

If the product does not pass the quality check, it may be returned back to the customer.

Return Shipping

Customers must pack the product securely and use a reliable courier service with tracking.

Return / Exchange Conditions

To be eligible for a return or exchange, the product should be unused, unwashed, and returned in its original condition with the original tags and packaging, wherever applicable.

Products showing signs of use, washing, damage caused by the customer, alteration, or improper handling may not be eligible for return or exchange.

Customised Products

Custom-made, personalised, printed, or embroidered products created according to customer specifications are generally not eligible for return or exchange unless the product is damaged, defective, or an incorrect product was delivered.

Refunds

Once an eligible return is received and approved after quality inspection, the applicable refund will be processed according to the original payment method or other available refund method.

The time required for the refunded amount to appear may depend on the payment provider or bank.

Order Cancellation

Please read our cancellation terms carefully before placing your order with Dhaaga Beats.

If you wish to cancel an order, please contact Dhaaga Beats as soon as possible after placing the order.

Cancellation requests are subject to the current status of the order. If the order has already been processed, customised, printed, embroidered, packed, or dispatched, cancellation may not be possible.

Cancellation of Customised Orders

Custom-made, personalised, printed, or embroidered orders may not be eligible for cancellation once production or customisation has started.

Customers are requested to carefully review all customisation details, artwork, text, size, colour, placement, and other specifications before confirming the order.

Cancellation After Dispatch

Orders that have already been dispatched cannot normally be cancelled.

If an order has already been handed over to the courier partner, the applicable return or exchange terms will apply where eligible.

Cancellation by Dhaaga Beats

Dhaaga Beats reserves the right to cancel an order in circumstances including product unavailability, payment issues, incorrect pricing, incomplete order information, suspicious activity, or other operational reasons.

If a prepaid order is cancelled by Dhaaga Beats and payment has already been received, the applicable amount will be refunded.

Cancellation Refunds

Where a cancellation is approved and a refund is applicable, the refund will be processed according to the original payment method or other available refund method.