Dhaaga Beats operates the website dhaagabeats.com and is responsible for personal information collected through this website and related customer interactions.

References to “Dhaaga Beats”, “we”, “us”, or “our” in this Privacy Policy refer to Dhaaga Beats.

For privacy-related questions, requests, or complaints, you may contact us at:

Email: dhaagabeats@gmail.com
Mobile / WhatsApp: +91-7989410761

We may collect personal information when you visit our website, create an account, place an order, contact customer support, subscribe to communications, or otherwise interact with Dhaaga Beats.

The information we may collect includes:

• Name
• Email address
• Phone number
• Shipping and billing address
• Order details and purchase history
• Selected product, colour, size, and quantity
• Payment method type, payment status, and transaction reference
• Return, refund, cancellation, and customer-support details
• Messages sent to us through email, telephone, WhatsApp, or forms
• IP address and approximate location
• Device type, operating system, and browser information
• Pages, products, and links viewed or selected
• Cart, checkout, and purchase activity
• Cookie, pixel, and advertising identifier information
• Website usage, performance, and interaction information

We may also receive information from service providers that assist us with payments, delivery, analytics, advertising, fraud prevention, and website operation.

We may collect information:

• Directly from you when you place an order or contact us
• Automatically when you browse or use our website
• Through cookies, pixels, tags, and similar technologies
• From payment gateways and financial service providers
• From courier, logistics, and delivery partners
• From Shopify and applications connected to our store
• From advertising and analytics platforms
• From social media platforms when you interact with our content

We may use your personal information:

• To process, confirm, and fulfil your orders
• To arrange shipping and delivery
• To process payments, refunds, returns, and cancellations
• To communicate order and delivery updates
• To provide customer service and respond to enquiries
• To verify customer, payment, or transaction information
• To maintain and improve our website, products, and services
• To understand website usage and customer preferences
• To measure the effectiveness of advertising campaigns
• To create relevant audiences for advertising
• To display advertisements that may be more relevant to users
• To prevent fraud, misuse, and unauthorised transactions
• To enforce our terms, policies, and legal rights
• To maintain tax, accounting, and business records
• To comply with applicable laws and lawful requests
• To send promotional messages where permitted

We may contact you through email, telephone, SMS, or WhatsApp regarding:

• Order confirmation
• Payment confirmation or payment issues
• Shipping and delivery updates
• Address or order clarification
• Returns, exchanges, cancellations, or refunds
• Customer-support enquiries
• Product or service-related notifications

These service-related communications may be necessary to complete your order or respond to your request.

Promotional or marketing communications will be sent only where permitted. You may request to stop receiving promotional communications at any time.

Dhaaga Beats does not store your complete card number, CVV, UPI PIN, net-banking password, or complete wallet credentials.

Payments are processed through trusted third-party payment gateways and financial service providers. These providers may collect and process payment information according to their own privacy policies and security practices.

We may receive limited information relating to a payment, such as:

• Payment method type
• Payment status
• Transaction reference or payment identifier
• Refund status
• Fraud or verification result

We may use analytics and advertising technologies provided by Shopify, Meta, and other service providers.

These technologies may include Shopify analytics, Meta Pixel, Meta Conversions API, advertising cookies, tags, and similar tools.

These tools may collect or receive information such as:

• Pages and products viewed
• Searches performed on the website
• Items added to or removed from the cart
• Checkout activity
• Purchases and transaction value
• Browser and device information
• IP address and approximate location
• Cookie and advertising identifiers
• Interaction with advertisements and website content

We may use this information to understand customer behaviour, measure website and advertising performance, improve our marketing, create advertising audiences, and show advertisements that may be more relevant to you.

Advertising and analytics providers may process information in accordance with their own privacy policies.

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies when you visit or use our website.

These technologies may be used for:

• Essential website and checkout functionality
• Maintaining your shopping cart
• Remembering preferences and selections
• Website security and fraud prevention
• Website traffic and performance analysis
• Advertising measurement
• Advertising personalisation
• Understanding how users interact with our website

Where available, you may manage your preferences through our cookie consent tool. You may also manage cookies through your browser settings.

Disabling some cookies may affect the availability or operation of certain website features.

We do not sell your personal information.

We may share necessary information with trusted service providers and partners that help us operate our business, including:

• Shopify and connected ecommerce applications
• Payment gateway and financial service providers
• Courier, shipping, and logistics partners
• Website hosting and technology providers
• Cloud storage and data-processing providers
• Customer-support and communication providers
• Analytics and advertising platforms
• Fraud prevention and security providers
• Professional advisers such as accountants or legal advisers
• Government, regulatory, or legal authorities where required

Service providers are permitted to process information only for the purposes for which it has been shared, subject to their agreements, legal obligations, and privacy practices.

Some of our service providers may process or store information outside India.

Where personal information is processed in another country, it may be subject to the laws of that country. We take reasonable steps to use reputable service providers and appropriate safeguards where required.

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

This may include retaining information to:

• Process and complete orders
• Provide customer support
• Maintain accounting and tax records
• Process returns, refunds, and disputes
• Prevent fraud and misuse
• Comply with legal obligations
• Protect our legal rights

When information is no longer required, we may delete, anonymise, or securely dispose of it, subject to applicable legal and business requirements.

We use reasonable administrative, technical, and organisational safeguards intended to protect personal information from loss, misuse, unauthorised access, alteration, or disclosure.

These measures may include secure website connections, access controls, trusted payment providers, account security, and service-provider safeguards.

However, no website, database, internet transmission, or electronic storage method can be guaranteed to be completely secure.

You are responsible for keeping your account credentials and devices secure and for notifying us if you believe your account or information has been misused.

Subject to applicable law, you may contact us to request:

• Access to personal information we hold about you
• Correction of inaccurate or incomplete information
• Updating of your contact or account information
• Deletion of personal information where legally permitted
• Withdrawal of consent where processing is based on consent
• Information about how your personal data has been used or shared
• Stopping promotional communications
• Review of a privacy-related complaint or grievance

We may request information necessary to verify your identity before processing certain requests.

We may be unable to delete or disclose certain information where retention or restriction is required for taxation, accounting, fraud prevention, dispute resolution, contractual, regulatory, or other legal purposes.

Where permitted, we may send information about products, offers, launches, promotions, and updates.

You may stop receiving promotional messages by using any unsubscribe option provided, replying with an opt-out request where applicable, or contacting us directly.

Even after opting out of marketing messages, you may continue to receive necessary service-related communications concerning an order, payment, refund, delivery, account, or customer-support request.

Our website and services are intended for customers who are legally permitted to make purchases.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or lawful guardian.

If you believe that a child has provided personal information without appropriate consent, please contact us so that we can review the matter and take appropriate action.

Our website may contain links to third-party websites, social media platforms, payment providers, or other services.

We are not responsible for the privacy practices, content, security, or terms of third-party websites and services. You should review their privacy policies before providing personal information.

For privacy questions, requests, complaints, or grievances, please contact:

Dhaaga Beats Privacy Support
Email: dhaagabeats@gmail.com
Mobile / WhatsApp: +91-7989410761

Please include sufficient information for us to understand and respond to your request. We may ask for information necessary to verify your identity.

We will review and respond to privacy-related requests within a reasonable period, subject to applicable law and the complexity of the request.

Dhaaga Beats may update this Privacy Policy from time to time to reflect changes in our services, technologies, business practices, or legal requirements.

The updated Privacy Policy will be posted on this page with a revised “Last updated” date.

We encourage you to review this page periodically to understand how we handle personal information.